Skip to content
Dilly Labs

Contact center & conversational AI

Serving members by phone, chat and AI assistants

10 vendors · 13 products

Sort by fit with your core
Contact center & conversational AI vendors
VendorOn your coreListing
Finastra logo
FinastraFinastra is a global provider of mission-critical financial software for lending, payments, treasury, and universal banking, serving over 7,000…
[Not confirmed]Unclaimed
Kasisto logo
KasistoKasisto provides purpose-built conversational and agentic AI platforms designed specifically for the financial services industry to automate customer…
[Not confirmed]Unclaimed
Kastle logo
KastleKastle provides purpose-built AI voice agents for the mortgage and consumer lending industry, automating high-volume phone calls for servicing,…
[Not confirmed]Unclaimed
MEGA.AI logo
MEGA.AIMEGA.AI provides deterministic AI voice agents designed for the collections and order-to-cash industry, automating compliant conversations and identity…
[Not confirmed]Unclaimed
MX logo
MXMX is a financial data platform that provides account aggregation, data enhancement, and open banking APIs to help financial institutions and fintechs…
SymitarUnclaimed
Newgen Software logo
Newgen SoftwareNewgen provides an AI-first unified digital transformation platform (NewgenONE) for orchestrating workflows, content, communications, and decisions at…
SymitarUnclaimed
Regal logo
RegalRegal provides an AI-powered contact center platform that combines autonomous AI agents for voice, SMS, and chat with a unified desktop for human agents…
[Not confirmed]Unclaimed
Salient logo
SalientSalient provides AI-native loan servicing infrastructure for consumer lenders, featuring autonomous agents that handle collections, audits, and claims.
[Not confirmed]Unclaimed
Sei AI logo
Sei AISei is an AI operations platform purpose-built for regulated finance, offering AI agents for mortgage lenders and banks to handle borrower calls, document…
[Not confirmed]Unclaimed
Zeta logo
ZetaZeta provides a cloud-native, API-first "Omnistack" for banks and fintechs, enabling next-gen issuer processing, core banking, and digital-native card and…
[Not confirmed]Unclaimed

How these products compare

Against what a contact center & conversational ai product is expected to do. “Not shown” means we have not seen a source either way.

Contact center & conversational AI products compared by capability
ProductContact center operationsMust haveCommunications complianceOften includedMember view and CRMOften includedAutomated conversationsOften includedAlso covers
Assist AIFinastra[Not shown]——Vendor's site says—
KAI AnswersKasisto[Not shown]————
KAI Banking AssistantKasisto[Not shown]——Vendor's site says—
KAIgenticKasisto[Not shown]——Vendor's site says
  • Credit decision (Vendor's site says)
  • Alert and case management (Vendor's site says)
  • Regulatory reporting (Vendor's site says)
Compliance AgentKastle[Not shown]Vendor's site says———
Loan Officer AssistantKastle[Not shown]————
Dispute Resolution and SupportMEGA.AI[Not shown]Vendor's site says—Vendor's site says
  • Person identity verification (Vendor's site says)
  • Alert and case management (Vendor's site says)
Conversational Financial IntelligenceMX[Not shown]————
HarperNewgen Software[Not shown]————
AI Phone AgentsRegal[Not shown]——Vendor's site says
  • Right-party contact (Vendor's site says)
Agent StudioSalient[Not shown]——Vendor's site says—
Voice AI agentsSei AI[Not shown]Vendor's site says—Vendor's site says—
Conversational AIZeta[Not shown]——Vendor's site says—